Refund policy
Zenusis Refund Policy: All Sales Are Final
Effective Date: 25/10/24
Thank you for shopping with Zenusis! We are dedicated to providing high-quality products and exceptional customer service. To maintain transparency, we have outlined our refund policy to ensure a clear and seamless shopping experience for our valued customers.
1. All Sales Are Final
At Zenusis, we take pride in the quality and craftsmanship of our products. Therefore, all purchases made through our website or other sales channels are considered final once the transaction is completed. Refunds are not available.
2. Damaged or Defective Items
While we strive to deliver perfection, we recognize that rare issues may arise. If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Upon review, we will offer a resolution, which may include a replacement or store credit.
3. Incorrect Items Received
If you receive an incorrect item in your order, notify us within 7 days of delivery. We will correct the issue promptly and arrange for the correct item to be sent. Our team will guide you through the process to make it hassle-free.
4. Order Cancellations
Once your order is placed and the transaction is completed, it cannot be canceled or refunded. We encourage you to review your order carefully before finalizing your purchase.
5. Policy Scope
This refund policy applies to all products sold by Zenusis, whether full-price, discounted, or part of a promotional offer.
6. Need Help?
Our team is here to assist you! If you have any questions or concerns, contact us via:
- Email: zenusisstore@gmail.com
- Instagram: @zenusisstore
By completing a purchase with Zenusis, you acknowledge and agree to the terms of this refund policy.
Thank you for choosing Zenusis. Your satisfaction is important to us, and we look forward to serving you again!
Sincerely,
The Zenusis Team